Support
Last updated 18 September 2026
Bare Links is run from Abu Dhabi by a small team that also runs a studio, so we know what a Friday-evening problem feels like. Here is how to reach us, how fast we answer, and what counts as urgent.
1. How to reach us
- WhatsApp (fastest): +971 50 252 5201. Message us in English or Arabic; you reach a person who knows your setup, not a bot.
- Email: admin@barelinks.ae. Best for anything with attachments, invoices, or a paper trail.
- Inside the admin backend: the Billing page handles your card, invoices and plan; the Settings page has your booking links and policies.
2. When we answer
Support hours are Monday to Saturday, 08:00 to 20:00 Gulf Standard Time. During the first four weeks after your studio goes live we watch the line more closely, including evenings and weekends, because that is when questions come.
- Urgent (members cannot book or pay, the admin backend is unreachable, a payment went to the wrong place): we acknowledge within 1 hour during support hours and within 4 hours outside them, and we work it until it is resolved.
- Normal (a setting to change, a question about a feature, a report you need): a first reply within one business day, usually much sooner.
- Requests (an integration, a change to your plan, a migration from another platform): scoped and scheduled with you in writing.
3. What to include
The studio name, the page or link you were on, what you expected to happen, what happened instead, and a screenshot if you have one. For a member's issue, their name or email is enough; never send card numbers over WhatsApp or email, we do not need them and Stripe handles every card.
4. Incidents and status
If the platform has a problem affecting several studios, we message every affected owner on WhatsApp with what is happening and when to expect the next update, and we follow up in writing once it is resolved with what changed. Planned maintenance that could interrupt bookings is announced at least 48 hours ahead and scheduled outside class hours.
5. Billing questions
Invoices, receipts and card updates are on your Billing page. For a bank-transfer arrangement, a plan change, or anything the page cannot do, message the WhatsApp line and we sort it out directly.
6. Feedback and requests
Tell us what would make your day easier. The roadmap is built from what studios ask for, and the studios on Bare Links hear first when it ships.
This page is a plain-language summary for transparency and is not a substitute for the signed service agreement between Bare Links and your studio, nor for independent legal advice. An Arabic translation is available on request; where versions differ, the English version prevails until a certified Arabic translation is published.