Terms of Service

1. Who we are

Bare Links is a software platform operated for class- and appointment-based businesses in the UAE. You can reach us at admin@barelinks.ae or +971 50 252 5201.

There are two ways to start. You can set up your studio yourself at barelinks.ae/start with a free trial, or our team can provision, configure and launch it for you (concierge onboarding, typically when you are switching from another platform). The same terms apply either way.

2. The service

Subject to your subscription, Bare Links provides class scheduling, memberships and credit packs, appointments, a front-desk console, a branded client-facing booking portal on a barelinks.ae address, payment collection through Stripe, and FTA-shaped tax invoicing.

Bare Links is not a website host. We do not publish marketing pages for your studio and we do not serve the platform on domains you own; you place your booking link on your own website and social profiles. This keeps third-party content and DNS off the infrastructure that holds your members' data.

We add and change features over time. We aim to give reasonable notice of material changes that reduce core functionality.

3. Plans and prices

Our public plans are Launch (AED 3,000 per month) and Scale (AED 5,000 per month). Enterprise plans are quoted individually and invoiced as agreed in writing. The plan you choose determines which modules are switched on in your admin backend.

Prices are in UAE dirhams. If Bare Links is required to charge UAE VAT on your subscription, it is shown separately on your invoice. There are no per-member charges and no paid add-ons, and Bare Links does not add a per-transaction fee on your members' payments. Standard card-processing fees charged by Stripe (or another connected provider) still apply to any card payment, on any platform.

We may change our prices with at least 30 days' written notice to your billing contact. A change never applies to a billing period that has already been paid for.

4. Free trial

A studio created at barelinks.ae/start starts with a 14-day free trial. To start the trial you add a payment card through Stripe; nothing is charged during the trial.

The first subscription payment is taken automatically when the trial ends, unless you cancel from your Billing page before then, in which case nothing is charged. We email your billing contact a reminder three days before the trial ends.

One free trial per business. A studio created at barelinks.ae/start whose trial checkout is never completed is removed automatically after seven days.

5. Billing, renewal and cancellation

Subscriptions are billed monthly in advance, in AED, to the card on file through Stripe, and renew automatically each month until cancelled. Your invoices and receipts are available from the Billing page.

There is no long-term lock-in. You may cancel at any time from Billing; your subscription then ends at the close of the current billing period and no further payments are taken. We do not refund partial billing periods, except where the law requires it.

Your members' payments settle to your own connected Stripe account once it is verified by Stripe. Until that verification completes, online payment features may be limited or, during concierge pilots, funds may be held in the platform account and reconciled to you.

6. Failed payments and suspension

If a renewal payment fails, Stripe retries the card and we notify your billing contact. Your studio keeps running as normal for a grace period of 7 days from the failed payment so that your members can continue to book and pay.

If the invoice is still unpaid when the grace period ends, your studio is suspended: the admin backend becomes read-only and the booking portal shows a short pause notice to your clients. Nothing is deleted and no balances change. Access is restored automatically as soon as the outstanding invoice is paid, which you can do at any time from Billing.

A studio whose subscription has ended or been cancelled is suspended in the same way and can be reactivated by starting a new subscription from Billing.

7. Your responsibilities

You are responsible for the accuracy of the content you publish (prices, schedules, policies), for holding the necessary licences to operate your business, and for your own lawful basis to collect and process your clients' personal data.

You must keep staff login credentials secure and assign roles appropriately. Sensitive actions are role-gated and logged in an audit trail. The person who signs up a studio confirms that they are authorised to bind that business to these terms.

• Do not use the platform to break the law or infringe others' rights.
• Do not attempt to access data belonging to another studio.
• Do not misrepresent your business or your clients' consent.
• Do not register a booking address that impersonates another business or brand.

8. Data, export and retention

For your studio's own account data, Bare Links is the controller. For the member and booking data you load into the platform, your studio is the controller and Bare Links is your processor, acting on your instructions. The Data Processing Addendum at barelinks.ae/dpa forms part of these terms and sets out the sub-processors, security measures, breach notification and retention that apply.

Your data is yours. Your member list, history and sales can be exported as CSV from the admin backend at any time while your subscription is active or within the grace period.

If your subscription ends, we keep your studio's data for at least 90 days so that you can export it or reactivate. After that we may delete it, except for records we must keep by law (for example tax invoices).

How we handle data, including international hosting, is described in our Privacy Policy.

9. Availability and support

We aim for high availability but do not guarantee uninterrupted service. The platform is provided on commercially reasonable efforts.

Support is provided by a human team during Gulf business hours by email and WhatsApp, with the hours, response targets and escalation path published at barelinks.ae/support. We are not a 24/7 call centre.

10. Liability

The platform is provided on an "as is" basis to the extent permitted by law. Bare Links is not liable for indirect or consequential losses, and our total liability in connection with the service is limited to the subscription fees you paid in the twelve months before the claim.

Nothing in these terms limits liability that cannot be limited under UAE law.

11. Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of the Emirate of Abu Dhabi have jurisdiction, without prejudice to any mandatory consumer-protection rights.

12. Changes

We may update these terms. We will post the updated version here with a new date and, for material changes, notify you directly.